3 Year - 8x5 Maintenance - Replacement - Physical Service
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- Item No.
- Mfg Part No.
Product Information for Adtran ACES
Highlights for Adtran ACES
ACES is a comprehensive and flexible maintenance service program designed to protect your network from unnecessary downtime. With ACES protection, if something goes wrong with the ADTRAN equipment, you can design the appropriate level of support from fully trained, ready-to-assist technical experts.
: AdtranManufacturer Part Number
: 1100301M4Manufacturer Website Address
: www.adtran.comService Name
: ACESProduct Type
: ServiceBrand Name
Service InformationService Type
: Maintenance - Replacement - Physical ServiceService Description
: 8x5Service Details
: 30-minute telephone response from time of customer call Monday-Friday 8:00am - 5:00pm (Customer Location Time) On-site ADTRAN representative during the Next Business Day (NBD) upon verification of hardware failure or problem On-site replacement unit during the Next Business Day (NBD)upon verification of hardware failure or problem Excludes holidays Provided Support
: Replacement Service Availability
: 8 Hours/Day x 5 Days/Week Response Time
: ( Next Business Day ) - ReplacementService Location
: On-siteService Duration
: 3 YearProduct Support
: TA 608TA 612TA 616TSU IQ TSU IQ+ IQ 710
: Not Applicable