Highlights for Adtran ACES SITE

Marketing Information

ACES is a comprehensive and flexible maintenance service program designed to protect your network from unnecessary downtime. With ACES protection, if something goes wrong with the ADTRAN equipment, you can design the appropriate level of support from fully trained, ready-to-assist technical experts.

General Information

Manufacturer

: Adtran

Manufacturer Part Number

: 1100303M4

Manufacturer Website Address

: www.adtran.com

Service Name

: ACES SITE

Product Type

: Service

Brand Name

: Adtran

Service Information

Service Type

: Maintenance - Replacement - Physical Service

Service Description

: 8x5

Service Details

:

30-minute telephone response from time of customer call Monday-Friday 8:00am - 5:00pm (Customer Location Time)

On-site ADTRAN representative during the Next Business Day (NBD) upon verification of hardware failure or problem

On-site replacement unit during the Next Business Day (NBD)upon verification of hardware failure or problem

Excludes holidays

Provided Support

: Replacement

Service Availability

: 8 Hours/Day x 5 Days/Week

Response Time

: ( Next Business Day ) - Replacement

Service Location

: On-site

Service Duration

: 3 Year

Product Support

:

TA 608

TA 612

TA 616

TSU IQ

TSU IQ +

IQ 710

Miscellaneous

Warranty

Standard Warranty

: Not Applicable

Physical Characteristics

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