Highlights for HP Care Pack

Marketing Information

HP Support Plus 24 helps you increase performance and availability with comprehensive, consistent hardware and software services.

General Information

Manufacturer

: Hewlett-Packard

Manufacturer Part Number

: UD535PE

Manufacturer Website Address

: www.hp.com

Service Name

: Care Pack

Product Type

: Service

Brand Name

: HP

Service Information

Service Type

: Maintenance - Parts and Labour - Electronic and Physical Service

Service Description

: 24x7x4

Service Details

:

Telephone software support:
An HP Response Center engineer provides problem-analysis and problem-resolution support within 2 hours after your call is logged. The Center also offers help with trouble-shooting problems and setting configuration parameters, as well as usage assistance for applications, operating systems, and utilities.

4-hour response onsite hardware support:
For issues that cannot be resolved remotely, HP Services delivers onsite technical support to return your covered hardware products to operational condition, repairing or replacing components or entire units as necessary. An HP authorized representative arrives at your site within 4 hours after your call is logged. Your coverage includes all required parts and materials.

Provided Support

: Software Phone Support

Service Availability

: 24 Hours/Day x 7 Days/Week

Response Time

: 4 Hour - Parts & Labour

Service Location

: On-site

Service Duration

: 1 Year

Product Support

:

24 ProCurve 8116 SVC

Miscellaneous

Warranty

Physical Characteristics

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HP Care Pack

1 Year - 24x7x4 Maintenance - Parts and Labour - Electronic and Physical Service

$11,923.39

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