Product Information for HP Care Pack
Highlights for HP Care Pack
HP Support Plus 24 helps you increase performance and availability with comprehensive, consistent hardware and software services.
Telephone software support:
An HP Response Center engineer provides problem-analysis and problem-resolution support within 2 hours after your call is logged. The Center also offers help with trouble-shooting problems and setting configuration parameters, as well as usage assistance for applications, operating systems, and utilities.
4-hour response onsite hardware support:
For issues that cannot be resolved remotely, HP Services delivers onsite technical support to return your covered hardware products to operational condition, repairing or replacing components or entire units as necessary. An HP authorized representative arrives at your site within 4 hours after your call is logged. Your coverage includes all required parts and materials.