Adtran ACES SITE
1 Year - 8x5x4 Maintenance - Replacement - Physical Service
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- Item No.
- Mfg Part No.
Product Information for Adtran ACES SITE
Highlights for Adtran ACES SITE
ACES is a comprehensive and flexible maintenance service program designed to protect your network from unnecessary downtime. With ACES protection, if something goes wrong with the ADTRAN equipment, you can design the appropriate level of support from fully trained, ready-to-assist technical experts.
: AdtranManufacturer Part Number
: 1100204M1Manufacturer Website Address
: www.adtran.comService Name
: ACES SITEProduct Type
: ServiceBrand Name
Service InformationService Type
: Maintenance - Replacement - Physical ServiceService Description
: 8x5x4Service Details
: 30-minute telephone response from time of customer call Monday-Friday 8:00am - 5:00pm (Customer Location Time) On-site ADTRAN representative within 4 hours Monday-Friday upon verification of hardware failure or problem (if call is received after 1:00 pm, a representative will be on-site the following business day) Delivery of replacement unit within 4 hours Monday-Friday upon verification of hardware failure or problem (if call is received after 1:00 pm, unit will be on-site the following business day) Excludes holidays and weekendsProvided Support
: Replacement Service Availability
: 8 Hours/Day x 5 Days/Week Response Time
: 4 Hour - ReplacementService Location
: On-siteService Duration
: 1 YearProduct Support
: NT1 ACE'sExpress 3xxxExpress 6xxxExpress NTUDSU 56/64DSU 5600DSU III ART1 CSU ACETSU ACE
: Not Applicable