Highlights for Adtran ACES SITE

Marketing Information

ACES is a comprehensive and flexible maintenance service program designed to protect your network from unnecessary downtime. With ACES protection, if something goes wrong with the ADTRAN equipment, you can design the appropriate level of support from fully trained, ready-to-assist technical experts.

General Information

Manufacturer

: Adtran

Manufacturer Part Number

: 1100204M1

Manufacturer Website Address

: www.adtran.com

Service Name

: ACES SITE

Product Type

: Service

Brand Name

: Adtran

Service Information

Service Type

: Maintenance - Replacement - Physical Service

Service Description

: 8x5x4

Service Details

:

30-minute telephone response from time of customer call Monday-Friday 8:00am - 5:00pm (Customer Location Time)

On-site ADTRAN representative within 4 hours Monday-Friday upon verification of hardware failure or problem (if call is received after 1:00 pm, a representative will be on-site the following business day)

Delivery of replacement unit within 4 hours Monday-Friday upon verification of hardware failure or problem (if call is received after 1:00 pm, unit will be on-site the following business day)

Excludes holidays and weekends

Provided Support

: Replacement

Service Availability

: 8 Hours/Day x 5 Days/Week

Response Time

: 4 Hour - Replacement

Service Location

: On-site

Service Duration

: 1 Year

Product Support

:

NT1 ACE's

Express 3xxx

Express 6xxx

Express NTU

DSU 56/64

DSU 5600

DSU III AR

T1 CSU ACE

TSU ACE

Miscellaneous

Warranty

Standard Warranty

: Not Applicable

Physical Characteristics

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