Highlights for SonicWALL SonicWALL Support

Marketing Information

Designed for customers who need advanced technical support and the additional benefits of on-going software and firmware updates.

General Information

Manufacturer

: SonicWALL

Manufacturer Part Number

: 01-SSC-3512

Manufacturer Website Address

: www.sonicwall.com

Service Name

: SonicWALL Support

Product Type

: Service

Brand Name

: SonicWALL

Service Information

Service Type

: Maintenance - Hardware Replacement & New Releases Update - Electronic and Physical Service

Service Description

: 8x5

Service Details

:

Subscription to Firmware Updates and Upgrades

Access to telephone and Web-based support for installation, configuration and troubleshooting assistance

Advance exchange hardware replacement in the event of failure

Subscription to SonicWALL Service Bulletins and access to electronic support tools and moderated discussion groups

Provided Support

: Web Support

Service Availability

: 8 Hours/Day x 5 Days/Week

Response Time

: ( Next Day )

Service Duration

: 1 Year

Product Support

:

SSL-R6 and SSL-RX

Miscellaneous

Additional Information

Return Shipment at Manufacturer's Expense

Warranty

Standard Warranty

: Not Applicable

Physical Characteristics

---

---

There are no recommended products for this item.