Highlights for Adtran ACES

Marketing Information

ACES is a comprehensive and flexible installation and maintenance service program designed to protect your network from unnecessary downtime. With ACES protection, if something goes wrong with the ADTRAN equipment, you can design the appropriate level of support from fully trained, ready-to-assist technical experts.

General Information

Manufacturer

: Adtran

Manufacturer Part Number

: 1100202N2

Manufacturer Website Address

: www.adtran.com

Service Name

: ACES

Product Type

: Service

Brand Name

: Adtran

Service Information

Service Type

: Maintenance - Replacement - Physical Service

Service Description

: 24x7x4

Service Details

:

30-minute telephone response from time of customer call (any time, any day of the year)

On-site replacement unit within 4 hours any time, any day of the year upon verification of hardware problem or failure

Provided Support

: Replacement

Service Availability

: 24 Hours/Day x 7 Days/Week

Response Time

: 30 Minute - Telephone Support

Service Location

: On-site

Service Duration

: 1 Year

Product Support

:

NetVanta 3200

Miscellaneous

Warranty

Standard Warranty

: Not Applicable

Physical Characteristics

Shipping Weight

: 0.5 lb

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