Highlights for Adtran ACES

Marketing Information

ACES is a comprehensive and flexible maintenance service program designed to protect your network from unnecessary downtime. With ACES protection, if something goes wrong with the ADTRAN equipment, you can design the appropriate level of support from fully trained, ready-to-assist technical experts.

General Information

Manufacturer

: Adtran

Manufacturer Part Number

: 1100201N2

Manufacturer Website Address

: www.adtran.com

Service Name

: ACES

Product Type

: Service

Brand Name

: Adtran

Service Information

Service Type

: Maintenance - Replacement - Physical Service

Service Description

: 8x5

Service Details

:

30-minute telephone response from time of customer call Monday-Friday 8:00am - 5:00pm (Customer Location Time)

Delivery of replacement unit during the Next Business Day (NBD) Monday-Friday upon verification of hardware failure or problem

Excludes holidays and weekends

Provided Support

: Replacement

Service Availability

: 8 Hours/Day x 5 Days/Week

Response Time

: ( Next Business Day ) - Replacement

Service Location

: On-site

Service Duration

: 1 Year

Product Support

:

Netvanta 3200

Miscellaneous

Additional Information

Includes free remote access to software feature upgrades

Warranty

Standard Warranty

: Not Applicable

Physical Characteristics

Shipping Weight

: 0.5 lb

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