Adtran ACES SITE
Item No.
158312
Mfg Part No.
1100304N2
Availability
Not Available

Product Information for Adtran ACES SITE

Highlights for Adtran ACES SITE

Marketing Information

ACES is a comprehensive and flexible maintenance service program designed to protect your network from unnecessary downtime. With ACES protection, if something goes wrong with the ADTRAN equipment, you can design the appropriate level of support from fully trained, ready-to-assist technical experts.

General Information

  • Manufacturer
  • : Adtran
  • Manufacturer Part Number
  • : 1100304N2
  • Manufacturer Website Address
  • : www.adtran.com
  • Service Name
  • : ACES SITE
  • Product Type
  • : Service
  • Brand Name
  • : Adtran

    Service Information

  • Service Type
  • : Maintenance - Replacement - Physical Service
  • Service Description
  • : 8x5x4
  • Service Details
  • :
  • 30-minute telephone response from time of customer call Monday-Friday 8:00am - 5:00pm (Customer Location Time)
  • On-site ADTRAN representative within 4 hours Monday-Friday upon verification of hardware failure or problem (if call is received after 1:00 pm, a representative will be on-site the following business day)
  • Delivery of replacement unit within 4 hours Monday-Friday upon verification of hardware failure or problem (if call is received after 1:00 pm, unit will be on-site the following business day
  • Excludes holidays and weekends
  • Provided Support
  • : Replacement
  • Service Availability
  • : 8 Hours/Day x 5 Days/Week
  • Response Time
  • : 4 Hour - Replacement
  • Service Location
  • : On-site
  • Service Duration
  • : 3 Year
  • Product Support
  • :
  • Netvanta 3200
  • Miscellaneous

    Additional Information

  • Includes free remote access to software feature upgrades
  • Additional charges apply for on site support of software upgrades
  • Warranty

  • Standard Warranty
  • : Not Applicable

    Physical Characteristics