3 Year - 24x7x4 Maintenance - Replacement - Physical Service
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- Item No.
- Mfg Part No.
Product Information for Adtran ACES
Highlights for Adtran ACES
ACES is a comprehensive and flexible maintenance service program designed to protect your network from unnecessary downtime. With ACES protection, if something goes wrong with the ADTRAN equipment, you can design the appropriate level of support from fully trained, ready-to-assist technical experts.
: AdtranManufacturer Part Number
: 1100302N2Manufacturer Website Address
: www.adtran.comService Name
: ACESProduct Type
: ServiceBrand Name
Service InformationService Type
: Maintenance - Replacement - Physical ServiceService Description
: 24x7x4Service Details
: 30-minute telephone response from time of customer call (any time, any day of the year) On-site replacement unit within 4 hours any time, any day of the year upon verification of hardware problem or failureProvided Support
: Replacement Service Availability
: 24 Hours/Day x 7 Days/Week Response Time
: 4 Hour - ReplacementService Location
: On-siteService Duration
: 3 YearProduct Support
: Netvanta 3200
Additional Information Includes free remote access to software feature upgrades
: Not Applicable