IBM Advanced Case Management can optimize case outcomes and increase customer satisfaction by empowering knowledge workers with a 360-degree view of case information. It provides case workers access to structured and unstructured information from various types of applications or storage systems. IBM’s Advanced Case Management (ACM) offerings provide flexible process controls, access to powerful analytics and dashboards, and an array of industry-specific business partner solutions to enable rapid time to value.
IBM Case Manager 5.2.1
IBM Case Manager helps organizations optimize case outcomes by empowering the people who work with content to make complex, real-time decisions based on constantly changing information. Case Manager provides a broad spectrum of ready-to-use capabilities, collaborative tools and process controls with a consistent user experience.