HP Proactive Care Service is a flexible, comprehensive, and cost effective service that combines smart technology and support to boost performance. We work in partnership with you to provide proactive consultation, recommendations and reporting from technology experts—as well as rapid expert support if needed.
Proactive Care integrates both proactive and reactive hardware and software support elements so you can get superior value out of your IT investments. HP Proactive Care is structured on three guiding service delivery principles:
Personalized: You have access to advanced technical expertise for rapid problem diagnosis and resolution with a premium call experience, where a Technical Solution Specialist (TSS) acts as a single point of contact for end-to-end case ownership.
Proactive: Proactive Care leverages industry-leading remote support technology for real-time monitoring, alerts to diagnose and fix issues early, call logging for reactive support, and to help avoid downtime.
Simplified: With a single point of contact to manage your case from end to end, and an integrated set of support deliverables, you simply select one of three service reactive hardware support levels. You can purchase Proactive Care at any time (at the time when you purchase your HP products or contractually afterwards), and can cover the entire stack.
Please contact us anytime with questions, requests, pricing or consultation. We would be proud to serve you as a certified HP Business Partner.