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Home > HP Solutions Showcase
HP Solutions Showcase
Products & Services > Services > Support Services > Hardware Support Services

Hardware Support Services

HP Hardware Support provides repair or replacement of faulty components if a hardware product fails. An array of Hardware Support services lets you upgrade your warranty support, to access higher service levels when business needs demand greater availability. They also let you extend support beyond the standard warranty term.

HP offers service levels and terms that fit your business needs, and HP delivers support almost anywhere in the world. HP Hardware Support helps you reduce the business risk of computer downtime and keep your systems—and your business—on track.

Hardware Support Services include:
  • Call-to-repair: For the systems most critical to your business, HP commits to resolving hardware problems within six hours when you purchase HP 6-Hour Call-to-Repair Hardware Support.
  • Same Day Hardware Support: Call any time, 24x7x365, and an HP support technician diagnoses the problem remotely and dispatches a support professional onsite within four hours.
  • Return-to-HP support services: For less-critical systems such as PCs and printers, choose from a flexible set of return-to-HP support services:
  • Return service: Pack it up and send it to an HP repair center. HP repairs or replaces it and ships it back to you.
  • Pickup and return service: HP picks it up, repairs it, and returns it to you.
  • Next-day exchange service: Need a replacement fast? HP will ship one to you overnight.
  • Accidental damage protection: Avoid unexpected costs. Extend hardware support service to include repair or replacement of a unit that’s been damaged accidentally.
  • One-time replacement service: When business functions rely on printing, HP will exchange your defective printer for a permanent replacement.
  • Same Business Day Hardware Support: Provides the same remote diagnostics and four-hour response available with same day service, but with flexible call windows.

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