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Home > HP Solutions Showcase
HP Solutions Showcase
Products & Services > Services > Support Services > Foundation Care Services

Foundation Care Services

HP Foundation Care is a portfolio of reactive hardware and software support services that are significantly enhanced with the introduction of HP Collaborative Support. HP Foundation Care offers major benefits, including targeted response times, coverage windows, and length-of-term options to protect your business from downtime 24x7. Yet HP Foundation Care is also simple, affordable, scalable, and personal.

Foundation Care Services include:
  • Hardware support
    • Remote and onsite problem diagnosis and support
    • Replacement parts and materials
    • Customizable support coverage windows and response-time SLAs
    • Electronic support information and services via HP Support Center
    • Escalation management for HP components
  • Collaborative support
    • Single point of contact for reactive platform level support: problem resolution support across the stack of hardware, firmware, and HP and 3rd party software
    • Problem resolution of third-party ISV software – HP resolves problems on your behalf
    • Electronic support information and services via HP Support Center
    • Engagement with HP Experts via phone/web/both
  • Software support
    • Technical assistance for software implementation and operational problems
    • Software, firmware and documentation updates
    • Customizable support coverage windows and response-time SLAs
    • Electronic support information and services via HP Support Center
    • Escalation management for HP components
  • Integrated hardware and software support
    • Onsite support for hardware; over-the-phone support for software available on standard business day (Support Plus), and 24 x 7 (Support Plus 24)
    • Hardware and software support services
    • Customizable support coverage windows and response-time SLAs
    • Escalation management for HP components



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